Refund policy

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible. Please note that product returns cannot be accepted in person at our office address.

The terms below apply to getprepd.com and any products purchased via this website.

General

If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 7 days, with the dispatch note, having taken reasonable care of it and with packaging and all components, and we will refund you the price you paid for that product.

We will make the refund directly to the credit/charge card/PayPal account used to place the original order within 30 days or earlier once we have inspected the returned item.

You will only have to pay for the return postage of the products to Prepd.

NOTE: This general returns policy shall not apply to any product which has been used.

Faulty or Damaged Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered (due to an error or omission on our part), we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 30 days of receipt.
In these circumstances, or where your product is deemed to be defective under our Limited Warranty, we will also pay you the cost of the return postage. Otherwise, you are responsible for the costs of shipping the product back to Prepd.

Please obtain a proof of posting certificate from your post office to enable us to process the refund for your return postage costs. This does not affect your statutory rights.

Process for Returning Products

Please email hello@getprepd.com to inform us of your wish to return products. Please ensure you quote your order number.

We will allocate a Returns Code, which must be included on the label of the package in order to process your return. We may also advise you how to send the item back to us.

You will be responsible for the returned products until they reach us.