Frequently Asked

Where can I buy a Prepd Pack?

The Prepd Pack is exclusively available for pre-order here. To place your order, add your desired items and follow the instructions on the checkout screen.

How much does shipping cost?

You can check the shipping costs by selecting your desired items and entering your country in the shipping calculator on the shopping cart summary screen. Shipping depends on the total weight of your order and your destination.


Where do you ship to?

 We offer free shipping (Canada excluded) to the following locations:

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Macao, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, United States, Vietnam

What are the containers made of? 

The containers are made of food-safe BPA-free plastic. They are glass-clear, microwaveable and dishwasher safe too. The plastic is recyclable.


Is the Prepd Pack insulated?

The Prepd Pack itself is not insulated. The Prepd Carry Sleeve, available as an add-on, is made of neoprene materials and is insulated.


How do the Cool Sticks work?

The cool sticks are essentially ice packs (that you store in the freezer) to keep your food cool for longer.


How long will my food stay cold?

It's impossible to say how long for exactly, as this varies with food density, composition and initial temperature along with ambient and/or storage conditions.

The Prepd Carry Sleeve, available as an add-on, is insulated and works with the Cool Sticks to keep your food cold longer.


How much does the Prepd Pack weigh?

The Prepd Pack including containers and chopsticks weighs about 800g or 1.75 lbs before you add food.


Where can I find the Prepd app?

The Prepd app is available to download for free on iOS and Android app stores as of November. You can get them here:

For iOS:

For Android:


Does the Prepd app sync with other nutrition-tracking apps?

The Prepd app syncs with Apple's Health App, which in turn can feed into some calorie/nutrition counting apps. (Google Fit integration coming soon)


How do I wash and care for my Prepd Pack?

You’ll find all the care instruction you’ll need here:


Can I store my Prepd Pack in the freezer?

The Prepd Pack contains Bamboo, a natural material that doesn’t like the cold. Please do not put your Prepd Packs in the freezer.